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Where to buy Trezor

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Our Privacy Policy and how we handle customer data

How to cancel an order

Learn how to cancel an order placed on Trezor Shop

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What to do if you have not received your conformation email from Trezor Shop

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Troubleshooting steps for issues with card payments on Trezor Shop

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What to do if you shipment from Trezor Shop is delayed

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Information about customs fees on orders placed from Trezor Shop

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Learn how to track an order from Trezor Shop

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Learn about the Refund process for Trezor Shop

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What to do if an item is missing from your package

Technical issues

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Device Issues

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Trezor Suite Issues

Solve your access, funds, and passphrase issues.
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Coins & Tokens

Get answers to common issues with coins and tokens
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Third Party Wallets

Troubleshoot connectivity and linking issues.
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Before you buy FAQs

Before you buy FAQs

Learn how & where to buy Trezor products.
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Orders & Payments

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Delivery & Tracking

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Warranty & Returns

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