Recovery refers to the process of using a recovery seed to restore and enable access to already existing accounts.
Do not enter your recovery seeds anywhere unless the physical Trezor device instructs you to do so, and you confirm your choice on your Trezor. Always trust only the instructions on your Trezor device.
Preparing your Trezor for recovery
My Trezor is new and/or empty
Your Trezor is ready for you to restore your wallet using your recovery seed. Skip to Recovery process.
My Trezor is initialized
If you lost your PIN and need access to your accounts, or if you wish to load a different seed onto your device, you need to wipe the memory of your Trezor. See Wiping the Trezor device for detailed instructions.
If your Trezor is not initialized, an option to either create a new wallet or recover an existing one is presented. If the device has already been initialized and you would like to recover a different seed, return to the Preparing your Trezor for recovery section above.
Click on Recover wallet.
Select the number of words used in your recovery seed. Typically, this would be 12, 18, or 24. If the sequence of words in your backup consists of 20 or 33 words, you will have to use a Trezor Model T device and continue the recovery process in Recovering a wallet with Shamir Backup.
You can enhance the safety of the recovery process by choosing to do the Advanced Recovery. This method allows you to use your mouse to obfuscate your input and feed the words of your recovery seed directly to your device, effectively circumventing all risky communication with your computer.
Do you remember using the Passphrase feature to protect your accounts in the past? You can check the ✔ box right next to "I used passphrase before" to enable this feature now. If you are not sure, leave the box unchecked.
This feature can be turned on at any time in the future. Click on.
Read the Terms of Service and confirm the action by pressing the right button on your Trezor device.
Enter the individual words of your seed, following the instructions displayed on the screen of your Trezor.
Because the words of your recovery seed are drawn from a finite list, the Wallet interface can predict the word and offer you a suggestion. To confirm, click on the correct word or hit enter on your keyboard.
Are your words not showing up? Make sure you are not misspelling your seed words. For more information, please see Commonly misspelled recovery seed words.
When you finish entering the recovery seed, the page automatically refreshes and lets you access the accounts. You can now access your accounts using the Trezor Wallet interface or a third-party application of your choice.
Once you have successfully recovered your wallet, continue the setup by enabling the basic security features, and customizing your experience.
Are you having difficulties trying to recover your wallet? Contact us using our Help Center at https://trezor.io/support