User manual:Recovery

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Recovery refers to the process of using a recovery seed to restore and enable access to already existing accounts.

The purpose of this guide is to help you to do wallet recovery on your Trezor One (show for Trezor Model T).

Preparing your Trezor for recovery

The Trezor device is only able to operate with one seed at a time. In order to load a different seed to an already initialized device, it is necessary to erase the device's memory. Wiping the device's memory deletes all data associated with the pre-existing accounts and settings associated with the device, such as PIN, name, homescreen, and passphrase settings.

WarningAlways make sure your seed is valid before wiping your device! You can check the validity of your seed at any time by doing the Dry-run recovery

My Trezor is new and/or empty

Your Trezor is ready for you to restore your wallet using your recovery seed. Skip to Recovery process.

Wiping the memory of a locked, PIN-protected device

Similarly to other types of passwords, PIN often gets lost and forgotten. A locked Trezor One can be wiped directly in the Trezor Wallet interface.

When connected to Trezor Wallet, dismiss the PIN matrix by clicking on the "X" in the top-right corner or anywhere else on the side. Continue to the Advanced tab in the menu bar located at the top of the page and find the Wipe device button at the bottom. Finish the process by confirming the action on your device.

T1 locked wipe multi.png


Wiping the memory in the Trezor Wallet interface

Select the device in the Trezor Wallet interface by clicking on the name of your Trezor and find the Advanced tab in the menu bar located at the top of the page. Here you can configure the device's advanced settings.

Click the Wipe device button at the bottom and confirm the action on your Trezor.

Recovery process

Be sure to have your Trezor connected to a computer or other compatible device and visit the Trezor Wallet in your browser.

Wallet initializing device.png

If your Trezor is uninitialized, an option to either create a new wallet or recover an existing one is presented. If the device has already been initialized and you would like to recover a different seed, return to the Preparing your Trezor for recovery section above.

T1 recovery multi.png

Click the Recover wallet button and prepare to enter you recovery seed.

Select the corresponding number of words in your seed Trezor is capable of recovering 12, 18, and 24-word long seeds.

Enter the individual words of your seed in your browser, following the instructions displayed on Trezor's screen.

The order of the words entered in your browser is randomly shuffled by your Trezor to protect your seed against malware potentially capturing all your inputs.

WarningNever enter your seed online in a straight start-to-end sequence as written in your Recovery seed card! Enter the words in a random order as instructed by your device. Never disclose the order in your browser.

You can achieve the security level of Trezor Model T by choosing to do the Advanced Recovery. This method utilizes your Trezor's buttons to enter the inputs directly on the device, effectively circumventing all of the risky communication with your computer.

Once you've successfully recovered your wallet, continue the setup by enabling basic security features and customizing your experience.

ImportantIf you had been using passphrase before, you will need to re-enable it after recovering your Trezor. Use the same passphrase to re-access your wallet.